Sona Game Privacy Policy – Our Commitment to Protecting Your Data

Sona Game (sonagame.ws) is one of Bangladesh's most trusted online betting and gaming platforms. We believe that protecting our users' privacy is a fundamental responsibility. This Privacy Policy clearly explains how we collect your personal data, the purposes for which it is used, and how we keep it secure.

By using any Sona Game service, you are deemed to have agreed to this Privacy Policy. It is therefore essential that you read this document carefully before using the platform.

This Privacy Policy has been drafted in accordance with Bangladesh's Digital Security Act and international data protection standards. We believe in operating with full transparency with our users and have nothing to hide when it comes to your data.

Sona Game collects only the information necessary to provide our services. Collecting excessive or irrelevant data goes against our policy. Below is a detailed breakdown of the types of information we collect.

Personally Identifiable Information

Automatically Collected Information

• IP Address & Device Information: To ensure security and detect multiple accounts.
• Browser & Operating System: To ensure service compatibility.
• Login Time & Location: To detect unauthorized access.
• Betting & Gaming History: For service improvement and responsible gaming monitoring.
• Transaction Records: For financial compliance and dispute resolution.
• Cookie & Tracking Data: To improve the user experience (see details below).

Sona Game uses your data only for specific and legitimate purposes. Before using your data for any purpose, we ensure that such use is consistent with this Privacy Policy.

• Account Management: Your information is used to create, maintain, and keep your account secure.
• Identity Verification (KYC): Your identity is verified using your National ID or passport, which helps prevent financial fraud.
• Financial Transaction Processing: To successfully process deposits, withdrawals, and other payments.
• Customer Support: To respond to your complaints, questions, and support requests.
• Security & Fraud Prevention: To detect suspicious activity and keep your account secure.
• Legal Compliance: To comply with applicable laws and regulatory guidelines in Bangladesh.
• Service Improvement:To analyse usage patterns and improve our platform.
• Promotional Communications: If you have given your consent, offers and updates will be sent to you.
• Responsible Gaming: Detecting unusual betting behavior and providing support where needed.

Sona Game uses industry-standard security technology to keep your data protected. Our server infrastructure is secured with multiple layers of defence.

Technical Security Measures

• 256-Bit SSL/TLS Encryption: All data transfers occur over encrypted channels.
• AES-256 Storage Encryption: Sensitive data stored in our databases is kept in encrypted form.
• Firewall & DDoS Protection: To prevent unauthorised access and attacks.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Backups: Regular backups are maintained to prevent data loss.

How Long Is Data Retained?

Sona game retains your data for specified periods as required by law. Data is kept while your account is active and may be retained for up to 5 years after closure for legal purposes, after which it is securely deleted.

The Sona Game website uses cookies. Cookies are small text files stored in your browser that help enhance your browsing experience.

Cookie Type

• Essential Cookies: These are required for the core functionality of the website, such as maintaining your login session. They cannot be disabled.
• Performance Cookies: Helps analyze website speed and performance. All data collected is fully anonymized.
• Functionality Cookies: Remembers your preferred language, timezone, and similar settings.
• Marketing Cookies: These cookies are never used without your prior consent.

You can manage cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some features on the website.

Sona Game takes your data privacy very seriously. We share information with third parties only in limited, specific circumstances where it is necessary.

When May Your Information Be Shared?

• Payment Processors: To process deposits and withdrawals, relevant transaction details are shared with payment services such as bKash, Nagad, and Rocket.
• Law Enforcement Agencies: Disclosure is mandatory when required by a court order or government directive.
• Technology Service Providers: Technology partners who support the operation of our platform are bound by strict confidentiality agreements.
• Audit & Compliance: Regular reports must be submitted to the licensing authority.

Every third party we work with is bound by a strict data processing agreement. They may only use your data in accordance with our instructions.

As a sona game user, you have important rights over your own data. We respect these rights and are committed to fulfilling them promptly.

• Right of Access: You may request to view the data we hold about you. We will provide it within 30 days.
• Right to Rectification: You have the right to request corrections to any inaccurate or outdated information.
• Right to Erasure: Unless legally required, you may request deletion of your data after your account is closed.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be restricted.
• Right to Object: You have full freedom to opt out of marketing communications at any time.
• Data Portability: You can request a copy of your data in a commonly readable format.

To exercise any of the rights listed above, please email us at:support@sonagame.ws. We will respond to your request within 72 hours.

Sona Game is an 18+ platform. We do not knowingly collect data from or provide services to anyone under the age of 18. Protecting minors is our highest priority.

• Age Verification: Date of birth is collected during registration, and users under 18 cannot complete the registration process.
• KYC Mandatory: Government-issued ID is verified to confirm age before withdrawal.
• Parental Responsibility: If a minor has opened an account, it will be closed immediately upon a parent or guardian's request.
• Data Deletion: If any minor's data is identified, it is immediately and permanently deleted.

Sona Game may update this Privacy Policy from time to time. Updates may be required due to changes in law, adoption of new technologies, or expansion of our services.

• Providing Notice: For significant changes, you will be notified at your registered email address at least 7 days in advance.
• Website Notice: A notice of changes will be displayed on the homepage or login page.
• Effective Date: The effective date will be clearly stated alongside each revision.
• Continued Use Implies Consent: Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
• Previous Versions: Previous versions of the Privacy Policy will be archived and made available upon request.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us directly. Sona Game's dedicated privacy team is ready to respond to all your enquiries promptly and accurately.

For more information or account-related support, please contact our About Us page as well. We are always committed to ensuring your privacy and security.