To open an account on sona game, some basic eligibility conditions must be met. These conditions help keep our platform safe and orderly.
Registration Requirements
- Minimum age: You must be 18 years or older to create an account.
- One account: Only one account is permitted per person, device, IP address, or household.
- Genuine information: All information including name, email, phone number, and address must be true and accurate.
- Password security: Use a secure and unique password and do not share it with anyone.
- KYC Verification: Identity must be verified with national ID card or passport before withdrawal.
After registration is complete, Sona Game reserves the right to re-verify your information at any time. If information is found to be false or incomplete, the account may be immediately closed and deposited funds forfeited.
Warning: Opening an account in someone else's name or with false information will be considered fraud and legal action may be taken.
Financial transactions on Sona Game are easy, secure, and fast. You can deposit and withdraw via bKash, Nagad, Rocket, and direct bank transfer.
Deposit Rules
- Minimum deposit: Minimum deposit of ৳100 per transaction.
- Maximum Deposit: Daily maximum deposit limits are determined according to your account tier.
- Currency: All transactions are processed in Bangladeshi Taka (BDT).
- Processing time: Successful deposits are typically credited to the account instantly.
- Third party prohibited: Depositing using someone else's payment method is strictly prohibited.
Withdrawal Rules
- Minimum Withdrawal: Minimum withdrawal of ৳500 per transaction.
- Verification requirements: KYC verification must be completed before withdrawal.
- Processing time: Withdrawal requests are processed within 24–48 business hours.
- Same method: Withdrawals must be made using the same method used for deposit.
- Bonus terms: To withdraw funds including bonuses, wagering requirements must be met.
Sona Game does not charge any additional fees on transactions. However, your payment service provider may apply their own charges.
Sona Game regularly offers various types of bonuses and promotions. Each offer has its own terms which should be read carefully before claiming the bonus.
- Welcome Bonus: New members are eligible for up to 50% bonus on their first deposit. This can be claimed only once.
- Wagering Requirements: Generally, you must wager 10–30 times the bonus amount before withdrawal.
- Validity Period: Each bonus has a specific validity period. Unused bonuses will automatically expire after the period ends.
- Game restrictions: Some bonuses are only applicable to specific games. Details are mentioned alongside each offer.
- No Pooling: Multiple bonuses cannot be used simultaneously unless specifically permitted.
- Preventing Abuse: If bonus abuse is suspected, Sona Game reserves the right to cancel the bonus and investigate the account.
Remember: Accepting any bonus means you agree to that bonus's specific terms.
When placing sports bets on sona game, certain rules must be followed. These rules ensure fairness and transparency.
- Bet Acceptance: Once a bet is confirmed, it cannot be changed or cancelled.
- Event Cancellation: If an event is canceled or postponed, the bet amount will be refunded.
- Minimum bet: The minimum bet on a single wager is BDT 10.
- Maximum Win: Maximum winnings on a single bet are limited according to the specified tier.
- Live Betting: For live match betting, odds change in real-time and bets will be accepted at the final odds.
- Result Determination: Results will be determined according to official sports body announcements.
Illegal Betting Behavior
- Betting based on match-fixing or inside information.
- Placing opposite bets on the same event from multiple accounts (arbitraging).
- Placing bets using bots or automated software.
- Intentionally exploiting technical errors or incorrect odds.
The following rules apply when playing in sona game's lottery and online games section. Every result is determined completely impartially using certified RNG technology.
- Lottery Tickets: Tickets cannot be returned or canceled after purchase.
- Draw Schedule: The scheduled time and date for each lottery draw are published on the platform.
- Claim prize: Prizes must be claimed within 30 days from the draw date or they will be forfeited.
- RNG certification: Our random number generator is regularly tested by third parties.
- Game rules: Detailed rules for each game are available within the game itself.
- Technical Error: Game sessions interrupted due to server or technical issues will be restarted or bets refunded.
The mega jackpot in sona game's lottery section can reach up to 10 million BDT. All major prizes are paid via bank transfer.
Sona Game is committed to maintaining a fair and secure environment. The following activities are strictly prohibited and will result in permanent account closure.
- Multiple Accounts: Operating multiple accounts under the same person's name or from the same device.
- Identity Fraud: Creating an account with fake identification or under someone else's name.
- Money laundering: Using the Sona Game platform for money laundering or illegal financial activities.
- Hacking: Unauthorized access to the system or another user's account.
- Collusion: Multiple players colluding to gain unfair advantage over others.
- Chargeback: Making unjustified chargeback claims to the bank or payment provider after deposit.
- Bot usage: Playing games or placing bets using automated software or bots.
Important: For any of the above violations, sona game reserves the right to close accounts and confiscate all funds without notice. Legal action may be taken in serious cases.
Sona Game places the highest priority on the privacy of your personal information. The information collected while you use our platform is used solely for service improvement and to fulfill legal obligations.
- Information Collection: Information provided during registration, transaction data, and browsing data are collected.
- Use of information: Information is used for account management, fraud prevention, and legal compliance.
- Third-party sharing: Your information will not be shared with third parties except as required by legal obligations.
- Data security: Your information is secured with SSL encryption and advanced security measures.
For details, contact our Privacy Policy Read.
Sona Game strives to maintain the highest quality of service. However, there are limitations to our liability in certain cases.
- Technical issues: Sona Game is not liable for losses due to internet outages, server downtime, or other technical errors.
- Third-party services: We are not responsible for issues with payment gateways or mobile banking services.
- Force majeure: We are not liable if services are unavailable due to natural disasters, government directives, or other force majeure events.
- Gambling Harm: sona game is not responsible for any financial losses due to betting or gaming. Play responsibly.
- Information Accuracy: We strive to keep all information accurate, but we are not responsible for errors in odds or statistics.
In case of any technical error or unusual circumstances, Sona Game may consider compensation up to BDT 5,000.
Sona game reserves the right to temporarily suspend or permanently close accounts under certain circumstances. Similarly, users may close their own accounts at any time.
Reasons for account suspension
- Suspicious Activity: If unusual transactions or suspicious betting patterns are detected.
- KYC Failure: If identity verification is not completed within the specified time.
- Terms Violation: In case of violation of any clause of these Terms and Conditions.
- Security Risk: If account security is deemed at risk.
- Court Order: Upon order of judicial or regulatory authorities.
Self-closure of account
You can close your account at any time from account settings or through the support team. Any remaining balance must be withdrawn before account closure.
Using the self-exclusion feature, you can restrict yourself from the platform for 30 days to permanently. This is an important part of responsible gaming.
If you have any dispute or complaint on sona game, we are committed to resolving it quickly and fairly. Follow the steps below for dispute resolution.
- First step – Support: For any complaints, first contact our customer service team via email or live chat.
- Second step – Review: Our team will review your complaint and respond within 72 hours.
- Step 3 – Escalation: If you are not satisfied with the initial resolution, the matter will be escalated to senior management.
- Step Four – Mediation: If necessary, mediation through an independent third party will be arranged.
All disputes will be resolved in accordance with the prevailing laws of Bangladesh. In case of legal disputes, the courts of Dhaka shall have jurisdiction.
Sona Game reserves the right to change, modify, or update these Terms and Conditions partially or fully at any time.
- Notice: In case of significant changes, users will be notified via registered email at least 7 days in advance.
- Effective Date: Each change will have its effective date mentioned alongside it.
- Consent: Continued use of the platform after amended terms take effect will be considered acceptance of the new terms.
- Save: Previous versions of the Terms and Conditions will be archived and available upon request.
Last updated: January 2026. Please visit this page regularly to stay up-to-date with any changes.
If you have any questions or feedback, contact us Contact Us. Our team is always here for you.